Professional Communication

IE 212 Professional Communication

Unit 1

Effects of ineffective or lack of communication (case studies), Forms of communication, Role of communication in Presentations, Business Proposals, Information sharing, Developing a positive climate in the organization

[08hrs]

Unit 2

Psychological factors & skills in communication, Behavioral skills for co-operative communication.

[07hrs]

Unit 3

Media of communication: Letters & e-mails, Memos, Press releases, Conferences,
Intranet & Extranet

[08hrs]

List of Books

1. Writing Communication in English-Saran Freeman Orient Longman Publication

2. Handbook of Communication Skills (2nd edition) - Bernice Hurst (Kogen Page)

3. Human Organization Behavior at work - Keith Davis (TMH)

4. Essence of effective Communication - Ludlow & Panton (PHI)

5. Technical writing, process & Product - Gerson & Gerson (PHI)
6. Organization Behavior - Robbins (PHI, 7th edition)